1.1.The Hello Teacher Programme is offered to the public as a Membership based learning service by Next Corporate and Travel Solutions (Pty) Ltd. Membership Benefits are provided via a contact centre and through digital channels. Members of the programme receive educational services ranging from online chat, questions and answers, classifieds and shopping services. Next has secured a wide range of benefits from PLPTeleshop (Pty) Ltd t/a Hello Teacher for the benefit of the Member.
1.2.The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an agreement between Next and the Member governing the rights and obligations of both parties each time the Member accesses the Hello Teacher Programme.
1.3.By joining and accessing the Hello Teacher Programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the Hello Teacher Website.
1.4.If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 4 TEACH.
In this Agreement, unless otherwise indicated by the context:
2.1.the singular shall include the plural and vice versa;
2.2.one gender shall include the other genders and vice versa;
2.3.natural persons shall include legal and juristic persons and vice versa; and
2.4.where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
3.1.“Agreement” – means these terms and conditions together with the Member registration for the Hello Teacher Programme;
3.2.“Business Day”– means any such day that is not a Saturday, Sunday or South African Public Holiday;
3.3.“Hello Teacher” – means the Programme offered to Members in terms of which they qualify for Hello Teacher Benefits and the Products and Services;
3.4.“Hello Teacher Benefits” – means the benefits described in clause 5.4;
3.5.“Hello Teacher Contact Centre”– means the premises used by Next to facilitate the provision of the Hello Teacher Benefits to Members;
3.6.“Hello Teacher Website” – means the website at www.helloteacher.co.za;
3.7.“Enrolment” - means the enrolment in the Hello Teacher Programme as set out in clause 4.1;
3.8.“Member” – means any person who has successfully enrolled in the Hello Teacher Programme;
3.9.“Membership Fee”– means the monthly consideration payable by the Member to Next;
3.10.“Next” - means Next Corporate and Travel Solutions (Pty) Ltd (registration number 2003/002780/07);
3.11. “Next Partner/s” – means any supplier appointed by Next to provide products or services to the Hello Teacher Programme in order to provide the Member with benefits;
3.12. “Electronic Welcome Pack” – means the information pack that the Member will receive via e-mail on successfully registering for the Hello Teacher Programme.
4.1.The following requirements need to be complied with to enrol as a Member of the Hello Teacher Programme:
4.1.1.Completing the online voice recorded application form via our contact centre agents; or completing an online Membership form on the Hello Teacher Website; or
4.1.2.Enroling via our contact centre on 0861 4 TEACH; AND
4.1.3.Paying the Membership Fee via debit order.
4.2.Only individual persons from the age of 18 years old may enrol in the Hello Teacher Programme.
4.3.Persons may only enroll in the Hello Teacher Programme for personal use.
5.1.The full details of the Hello Teacher Benefits are available in the Electronic Welcome pack, on the Hello Teacher Website, or by calling the Hello Teacher Contact Centre on 0861 4 TEACH.
5.2.The Member can only make use of the Membership Benefits by contacting the Hello Teacher Contact Centre on 0861 4 TEACH, or visiting the website.
5.3.Information or advice the Member receives when using the Hello Teacher Benefits are included in the Membership fees.
5.4.The Hello Teacher Benefits include but are not necessarily limited to the following services:
5.4.1.Hello Teacher entitles Members and their children (maximum of 3 children per family) to free educational telephonic and digital assistance offered by Teachers who cover all subjects for Grades 1-12. The service is available from 18h00 - 21h00 Monday – Thursday and excludes school and public holidays.
5.4.2.Shopping offers Members online access to discounts on a range of educational products as well as discount vouchers. - T & C’s apply.
5.4.3. Classifieds offers members a service to sell or swap their second hand books, computers and sports equipment with other users of the programme.
6.1.The use of the Hello Teacher Programme and the Hello Teacher Benefits shall be at the Member’s own initiative and risk.
6.2.1.Merely provides access to the Membership Benefits;
6.2.2.Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
6.3.The Hello Teacher Benefits are subject to availability.
6.5.The Hello Teacher Benefits are not exchangeable for cash or for sale.
6.6.Next, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the Hello Teacher Benefits.
6.7.The Member will be responsible for the payment of any goods and services bought and used as a result of making use of Hello Teacher Benefits, including but not limited to purchases through the Hello Teacher Partners.
6.8.Only a Member and his/her immediate family (maximum of 3 children per family) who reside at the same residence can make use of his/her Hello Teacher Benefits.
6.9.Membership of the Hello Teacher Programme will be at Next’s sole discretion.
6.10.The Member accepts that by participating in the Hello Teacher Programme Next will be sending the Member various marketing communications and updates pertaining to the Hello Teacher Benefits at its sole discretion.
6.11.Should the Member not wish to receive these communications or updates he/she must inform Next by calling the Hello Teacher Contact Centre and Next shall then refrain from sending the marketing communication and updates material to the member.
6.12.The Member understands and agrees that goods or services purchased from any of the Hello Teacher Partners in terms of clauses 5.4.1 to 5.4.3 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a Hello Teacher Partner in respect of the goods and services purchased from the Hello Teacher Partner, the terms and conditions of the Hello Teacher Partner will prevail.
6.13.The Member will be required to pay a monthly Membership fee. The amount of this fee is set out on the Hello Teacher Website and may vary from time to time, for clarity the 2019 Membership fee is R 148 (One Hundred and Forty Eight Rand) per month payable on the 1st day of the month for the month in question.
6.14.The Member shall authorise Next to debit the Member’s bank account via his voice recorded or online Membership enrolment. The debit order will be processed on the second business day of the month.
6.15.The Member can only cancel his Membership with the Hello Teacher Programme by calling the Hello Teacher Contact Centre on 0861 4 TEACH.
6.16.Subject to clause 6.2 the Member may cancel his Membership by giving 1 (one) calendar month’s notice of his intention to do so.
6.17.If the Member cancels his Membership, his debit order will also be cancelled.
6.18.The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and Next will fully refund any Membership Fee paid by the Member.
6.19.If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of his Membership Fee and a rejoining fee will apply.
6.20.A once-off joining fee of R148 (One Hundred and Forty Eight Rand) will apply upon joining Hello Teacher in addition to the monthly Membership Fee.
6.21.The Membership Fee will be reviewed annually by Next who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 40 (Forty) days of such changes being effected.
6.22.Next shall have the right to deregister the Member from the Hello Teacher Programme by giving him reasonable prior notice of 40 (Forty) days in the event of any of the following:
6.22.1.non-payment of the Membership Fee;
6.22.2.abuse of the Hello Teacher Programme by a Member; or
6.22.3.at the sole discretion of Next.
6.23.Next reserves the right to change the criteria for deregistration at any time by giving the Member reasonable prior notice.
6.24.Next shall be entitled, at its discretion, to terminate the Hello Teacher Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
6.25.Next will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the Hello Teacher Programme and the Member accordingly indemnifies Next against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of Next.
6.26.The Member hereby warrants that he has the required legal capacity to enter into and be bound by this Agreement.
6.27.Next reserves the right to amend this Agreement by giving the Member 40 (Forty) days’ prior notice.
6.28.It is the responsibility of the Member to inform Next of any changes in his personal details.
6.29.All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the contact centre or on the website.
6.30.Next and the Member agree to act in good faith.
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